Help Center

How can we help?

Ordering and payment.

How do I place an order?

I have trouble ordering.

Help! My order got interrupted while ordering/paying. Now I can’t order the articles anymore.

How do I know if my order has been placed?

Help! My order has a mistake or I don’t want it to be sent immediately!

Can I cancel my order?

I have a complaint.

Payment methods

Our Payment Providers: Mollie and Paypal

Klarna – Payment after delivery



Creditcard: Visa or Mastercard


Giftcards and coupons

Payment failed or declined

Delivery time and shipment costs.

What are the shipment costs?

Delivery information

What if a part of my order is not in stock?

My package is damaged, what should I do?

Returning and changing

Return policy

How do I register my return?

Returning from outside the EU

I don't have a printer, what now?

Not received a confirmation?

Can I exchange an item?

Which country's does Returnista support?

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