Help Center

Ordering is simple! You just click on the desired size and add the article to your shopping cart. From there, you can follow the payment procedure. Is the button of your desired size crossed out? Than the article is out of stock. You can’t order an article which is out of stock, as we only deliver from stock. To place an order, you’ll need an account. To make an account we only need some basic information from you, so that we can easily process your order!

Our website runs best with Google Chrome. If you have any trouble ordering, we advise you to try again on a PC with Google Chrome. This often is the solution when you are running our website on an older version of Internet Explorer (7 or 8). Are you trying to order from a mobile phone or tablet? Then please try again from a PC. Preferably with Google Chrome.

If you have any trouble ordering, don’t hesitate to contact us on service@succubus.com!

Don’t worry! The articles in your shopping cart are probably reserved for your order. That is why it can happen that the size icon gets crossed out. In this case you will receive an e-mail from MultiSafepay within a few hours with a link. You can use this link to fulfill the payment of your order! Watch out! This e-mail might end up in your spam-mail.

Note: This link will not be sent if you have chosen to pay with PayPal.

After payment, you will be redirected to the confirmation screen. You will also receive a confirmation e-mail. This e-mail might go to your spam-mail! Still in doubt? You can always contact us to check if your order has been placed correctly! 

That can happen! Please give us call! You can also send us an e-mail but chances are that your order will be processed faster than your e-mail.  

You can cancel your order until it has been sent. After shipment, your order can’t be cancelled anymore. Simply give us a call! You can also e-mail us about cancellation, but it can be that your order is processed faster than your e-mail. Once your order has been sent, or return policy will be in effect. 

Every day we do our utmost best to make your shopping experience the best. If you have any complaint, question or feedback, please send an e-mail to service@succubus.com or give us a call on +31 (0) 75-6285590.

I your complaint about damaged goods? We kindly request you to make some photos of the damage and attach them in your e-mail. When we have received your complaint, we will do everything to find a decent solution!

Our site uses the following payment providers: Mollie and Paypal. Mollie offers different payment solutions for different countries. Paypal is an international payment provider and can be used for orders between 25.- and 350.- € total value.

Klarna processes the complete post-pay process for. This means you will receive an invoice from Klarna. With the mobile app from Klarna, you will always have insight in your payments and invoices. In the online environment Mijn Klarna, you can easily manage all your order and payments on PC or tablet. Klarna will keep you informed with push-notification and/or e-mails when a new invoice is ready for you. For approval, Klarna runs an information check on you. Klarna has a strict privacy policy, which you can read on their privacy statement. In case it happens, Klarna does not approve your order, you can always place the order again by using a different payment method. 

Klarna is not available in all countries we ship to, so the Klarna payment option may not available.

For question about the payment of your Klarna invoice, we kindly request you to get in contact with Klarna. 

Klarna Customer Service

As a Dutch customer, you can easily pay within the safe environment of your own bank by using iDeal. Powered by Multisafepay, iDeal is easy and safe! 

By using PayPal, you can pay your order quick, safe and easy. Your bank information and credit card numbers will remain unknown. Postponed payment will be cancelled, as the processing time take to long for us to process your order properly. PayPal can be used for orders between 25.- € and 350.- € total value.

Multisafepay provides a safe environment for creditcard payment. All creditcard payments will be processed by Multisafepay. You creditcard information will remain unknown to us. 

For our Belgian customer we provide payment by Bancontact. Simply pay for your order within the safe environment of your own bank. This service is provided by our partner MultiSafepay. 

When you have gift-card or a discountcode, you can use these when going thourgh the payment process. Take not! This does not work on your mobile phone. Any discount cannot be refunded after the order has been placed! Some codes are only usable once. Do mind, that you get two possibilities: View cart and Checkout. When pressing checkout, you do NOT get the opportunity to fill in your discount code. 

If your payment has failed or got declined and you don’t know why, please contact our customer service.

We do not charge shipping costs in the Netherlands, Belgium and Germany , so we always ship your order for free!

We ship to many corners of the world, outside of the countries above we charge different shipping costs depending on the order value.

For an overview of the average delivery times and shipping costs see: Delivery times and Shipping costs

Please note that import duties can be charged outside the EU!

All order placed and paid before 16.00 will be shipped on the same working day. You will receive the track and trace information by e-mail. This e-mail might go to your junkmail! You can also track your parcel by going to your order in your account and check the tracking information.

Shipment within the Netherlands goes with DHL and usually takes about 24 hours. Shipment to Belgium can take up to 3-4 working days from the moment of shipping. Bpost or DHL will try and deliver the shipment 3 times before the parcel goes return to sender.

We also offer Collect Your Parcel shipment. You can choose any desired pick up point for your parcel to be delivered to, so you can go and pick it up on a time convenient for you. The parcel will be available at the pick-up point for 14 days before it will be sent return to sender.  It can take up to 2-4 days before your parcel will be available at the pick-up location. 

Although we only deliver from our stock, in some cases it can happen that an item is not in stock. In case this happens, we will inform you by e-mail with the different options and solutions. We will ship the rest of your order, unless your order is a dress/petticoat combination or a bikini combination. 

If you receive your order in a damaged package or you get the feeling that the box has been opened before, take a picture of the box.

In case you weren't home and the parcel was left at a strange place, take a picture of the place, too, ideally with the parcel as you found it.

When you open the box, check if everything is wrapped the way it's supposed to be. That means that the pink paper around your order is still intact and our flyer and your packing slip are in there, too. Should that not be tje case, take a picture of how you found the contents of your parcel.

We recommend you take pictures from all sides of the box, so that any damages are well visible.

Once you've taken all the pictures we might need, mail them to service@succubus.com with your order number, a description of the damages and (if that's the case) any irregularities/occurences with the delivery. We'll contact you as quickly as possible to solve the situation.

Returns will only be processed if they comply with our Return and Exchange terms and conditions:

• - Items should be unworn, unwashed, unharmed, free of stains, hairs and smoke smell.
• - All provided accessories (like belts) should be sent alongside the item.
• - Items cannot be returned because of an issue if you first attempt to fix it yourself, or if the wash instructions or - instructions of use have not been followed.
• - All tags are to be attached the original way.
• - Shoes cannot have traces of use. DO NOT use the printed shoebox as a way to ship the item, we will decline the return.
• - The additional conditions as marked in the description of some products are to be followed.
• - Earrings and gift cards are excluded from our return policy
• - Stocking and tights can ONLY be exchanged if the seal on the packaging has not yet been broken.

Need assistance? Email us at service@succubus.nl. Always keep your shipping receipt with tracking information safe!

If you’re not satisfied with your purchase, you can return it within a period of 14 days after delivery. You can return your package either using Returnista (our return portal) of send it back through your local post office to our warehouse. The shipment for your return is at your own risk and cost. Don’t forget to include the packinglist in the package, so we can process your return properly.

Returnista

When using Returnista, we ask for your order number starting with 500 and your email address during the registration process. You can find the order number and customer number on the top right corner of the packing slip that you received with your order. 

You can indicate whether you want to return each item of your order separately. At the end of the process, you can download the shipping label. Additionally, the shipping labels will be sent to the email address you provided, so you can download and/or print them at a later time if needed.

Send it back by local post office

In addition to registering your package using Returnista, you can also send the package directly to us using the following address:

Succubus B.V.
Dorpsstraat 1070
1566JM Assendelft
Netherlands

Please keep the Track & Trace code of your return at least until you receive confirmation from us that we have received your return.

If you have any questions, feel free to contact our customer service via service@succubus.nl or by telephone +31(0)75-6285590, our office hours are Monday to Friday from 9 a.m. – 5 p.m. (Amsterdam time). Our customer service will be happy to assist you!

If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore we kindly request you to write ‘Pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.

If you don't have a printer, that's not a problem. You can still register your return at succubus-gl.returnista.com. Choose a return option that doesn't require a printer and follow the provided instructions.

In addition to registering via Returnista, you can also send the package directly to us at:

Succubus
Dorpsstraat 1070
1566JM Assendelft
Netherlands

Please keep the Track & Trace code of your return at least until you receive confirmation from us that we have received your return!"

If you haven't received a confirmation from us within 10 working days, you can track your package yourself using the track and trace service to see its current location. If there are any issues, you can contact the carrier directly to inquire about the delivery status.

If the track and trace information shows that the package has been delivered to our location in Assendelft, please contact our customer service at service@succubus.nl or call us at +31(0)75-6285590. We will investigate together why the package hasn't been processed yet.

Directly exchanging an item is unfortunately not possible. To receive the desired item, you can place a new order and return the other item to us.

The following country's are supported by our return portal Returnista:

Netherlands
Belgium
Germany
United Kingdom
Luxembourg
France
Austria
Monaco
Denmark
Spain
Finland
Ireland
Italy
Portugal
Sweden
Bulgaria
Estonia
Greece
Hungary
Lithuania
Latvia
Poland
Romania
Czech Republic
Slovakia
Slovenia