Help Center

Ordering is simple! You just click on the desired size and add the article to your shopping cart. From there, you can follow the payment procedure. Is the button of your desired size crossed out? Than the article is out of stock. You can’t order an article which is out of stock, as we only deliver from stock. To place an order, you’ll need an account. To make an account we only need some basic information from you, so that we can easily process your order!

Our website runs best with Google Chrome. If you have any trouble ordering, we advise you to try again on a PC with Google Chrome. This often is the solution when you are running our website on an older version of Internet Explorer (7 or 8). Are you trying to order from a mobile phone or tablet? Then please try again from a PC. Preferably with Google Chrome.

If you have any trouble ordering, don’t hesitate to contact us on service@succubus.com!

Don’t worry! The articles in your shopping cart are probably reserved for your order. That is why it can happen that the size icon gets crossed out. In this case you will receive an e-mail from MultiSafepay within a few hours with a link. You can use this link to fulfill the payment of your order! Watch out! This e-mail might end up in your spam-mail.

Note: This link will not be sent if you have chosen to pay with PayPal.

After payment, you will be redirected to the confirmation screen. You will also receive a confirmation e-mail. This e-mail might go to your spam-mail! Still in doubt? You can always contact us to check if your order has been placed correctly! 

That can happen! Please give us call! You can also send us an e-mail but chances are that your order will be processed faster than your e-mail.  

You can cancel your order until it has been sent. After shipment, your order can’t be cancelled anymore. Simply give us a call! You can also e-mail us about cancellation, but it can be that your order is processed faster than your e-mail. Once your order has been sent, or return policy will be in effect. 

Every day we do our utmost best to make your shopping experience the best. If you have any complaint, question or feedback, please send an e-mail to service@succubus.com or give us a call on +31 (0) 75-6285590.

I your complaint about damaged goods? We kindly request you to make some photos of the damage and attach them in your e-mail. When we have received your complaint, we will do everything to find a decent solution!

Our site uses the following payment providers: Mollie and Paypal. Mollie offers different payment solutions for different countries. Paypal is an international payment provider and can be used for orders between 25.- and 350.- € total value.

As a Dutch customer, you can easily pay within the safe environment of your own bank by using iDeal. Powered by Multisafepay, iDeal is easy and safe! 

By using PayPal, you can pay your order quick, safe and easy. Your bank information and credit card numbers will remain unknown. Postponed payment will be cancelled, as the processing time take to long for us to process your order properly. PayPal can be used for orders between 25.- € and 350.- € total value.

Multisafepay provides a safe environment for creditcard payment. All creditcard payments will be processed by Multisafepay. You creditcard information will remain unknown to us. 

For our Belgian customer we provide payment by Bancontact. Simply pay for your order within the safe environment of your own bank. This service is provided by our partner MultiSafepay. 

When you have gift-card or a discountcode, you can use these when going thourgh the payment process. Take not! This does not work on your mobile phone. Any discount cannot be refunded after the order has been placed! Some codes are only usable once. Do mind, that you get two possibilities: View cart and Checkout. When pressing checkout, you do NOT get the opportunity to fill in your discount code. 

If your payment has failed or got declined and you don’t know why, please contact our customer service.

We do not charge shipping costs in the Netherlands, Belgium and Germany , so we always ship your order for free!

We ship to many corners of the world, outside of the countries above we charge different shipping costs depending on the order value.

For an overview of the average delivery times and shipping costs see: Delivery times and Shipping costs

Please note that import duties can be charged outside the EU!

All order placed and paid before 16.00 will be shipped on the same working day. You will receive the track and trace information by e-mail. This e-mail might go to your junkmail! You can also track your parcel by going to your order in your account and check the tracking information.

Shipment within the Netherlands goes with DHL and usually takes about 24 hours. Shipment to Belgium can take up to 3-4 working days from the moment of shipping. Bpost or DHL will try and deliver the shipment 3 times before the parcel goes return to sender.

We also offer Collect Your Parcel shipment. You can choose any desired pick up point for your parcel to be delivered to, so you can go and pick it up on a time convenient for you. The parcel will be available at the pick-up point for 14 days before it will be sent return to sender.  It can take up to 2-4 days before your parcel will be available at the pick-up location. 

Although we only deliver from our stock, in some cases it can happen that an item is not in stock. In case this happens, we will inform you by e-mail with the different options and solutions. We will ship the rest of your order, unless your order is a dress/petticoat combination or a bikini combination. 

If you receive your order in a damaged package or you get the feeling that the box has been opened before, take a picture of the box.

In case you weren't home and the parcel was left at a strange place, take a picture of the place, too, ideally with the parcel as you found it.

When you open the box, check if everything is wrapped the way it's supposed to be. That means that the pink paper around your order is still intact and our flyer and your packing slip are in there, too. Should that not be tje case, take a picture of how you found the contents of your parcel.

We recommend you take pictures from all sides of the box, so that any damages are well visible.

Once you've taken all the pictures we might need, mail them to service@succubus.com with your order number, a description of the damages and (if that's the case) any irregularities/occurences with the delivery. We'll contact you as quickly as possible to solve the situation.

If you’re not satisfied with your purchase, you can return or exchange it within a period of 14 days after delivery. The shipment for your return is at your own cost. Don’t forget to send us the exchange/return form (on the back of your packing list) within your parcel, so we can process your return/exchange properly.

We will refund the items you returned as soon as possible after arrival. The refund will happen the same way the payment did. If you placed your order with Klarna (payment after delivery), please remember to notify them as well so your invoice will be paused. 

Parcels coming from a return will only be processed if they are in accordance with our return policy, which can be found in our terms & conditions. Always keep the track & trace code of your parcel as evidence of your shipment to us!

Making an Exchange

Please note that we can only exchange for a different size, not a different article. When you send items back for an exchange, don't forget to notify us via e-mail to service@succubus.com which size you would like to receive so we can reserve the item for you. Fill in the exchange form which products you want to receive in exchange.

If you have any questions, feel free to contact our customer service via telephone or e-mail, our office hours are Monday to Friday from 9 a.m. – 5 p.m. (Amsterdam time).

If you placed your order with Klarna (payment after delivery), please remember to notify them as well so your invoice will be paused. 

Exchanging
Unfortunately, it is not possible to exchange when you have ordered with Klarna. This is because the term of payment can’t be extended.

You can send the goods return without paying your Klarna invoice while placing another order though. Already paid the bill? The money will be refunded by Klarna, back to your account. In that case it is wise to safe the track and trace code.

Returning
If you return an article according to our policies, we will inform Klarna about the returned goods within 5 working days. This way, you will only have to pay for the goods you have kept. 

If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore we kindly request you to write ‘Pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.