Help Center

How can we help?

Ordering and payment.

How do I place an order?

I have trouble ordering.

Help! My order got interrupted while ordering/paying. Now I can’t order the articles anymore.

How do I know if my order has been placed?

Help! My order has a mistake or I don’t want it to be sent immediately!

Can I cancel my order?

I have a complaint.

Payment methods

Our Payment Providers: Multisafepay and Paypal

Klarna – Payment after delivery

iDeal

PayPal

Creditcard: Visa or Mastercard

Payment via bank transfer

Bancontact

Giftcards and coupons

Payment failed or declined

Delivery time and shipment costs.

What are the shipment costs?

Delivery information

What if a part of my order is not in stock?

Returning and changing

Applying a Return/Change

Changing and returning with post-pay (Klarna)

Returning from outside the EU