Ordering is simple! You just click on the desired size and add the article to your shopping cart. From there, you can follow the payment procedure. Is the button of your desired size crossed out? Than the article is out of stock. You can’t order an article which is out of stock, as we only deliver from stock. To place an order, you’ll need an account. To make an account we only need some basic information from you, so that we can easily process your order!

Our website runs best with Google Chrome. If you have any trouble ordering, we advise you to try again on a PC with Google Chrome. This often is the solution when you are running our website on an older version of Internet Explorer (7 or 8). Are you trying to order from a mobile phone or tablet? Then please try again from a PC. Preferably with Google Chrome.

If you have any trouble ordering, don’t hesitate to contact us on service@succubus.com!

Don’t worry! The articles in your shopping cart are probably reserved for your order. That is why it can happen that the size icon gets crossed out. In this case you will receive an e-mail from MultiSafepay within a few hours with a link. You can use this link to fulfill the payment of your order! Watch out! This e-mail might end up in your spam-mail.

Note: This link will not be sent if you have chosen to pay with PayPal.

After payment, you will be redirected to the confirmation screen. You will also receive a confirmation e-mail. This e-mail might go to your spam-mail! Still in doubt? You can always contact us to check if your order has been placed correctly! 

That can happen! Please give us call! You can also send us an e-mail but chances are that your order will be processed faster than your e-mail.  

You can cancel your order until it has been sent. After shipment, your order can’t be cancelled anymore. Simply give us a call! You can also e-mail us about cancellation, but it can be that your order is processed faster than your e-mail. Once your order has been sent, or return policy will be in effect. 

Every day we do our utmost best to make your shopping experience the best. If you have any complaint, question or feedback, please send an e-mail to service@succubus.com or give us a call on +31 (0) 75-6285590.

I your complaint about damaged goods? We kindly request you to make some photos of the damage and attach them in your e-mail. When we have received your complaint, we will do everything to find a decent solution!

Our site uses the following payment providers: MultiSafepay and Paypal. MultiSafepay offers different payment solutions for different countries. Paypal is a payment provider which is used internationally. 

Klarna processes the complete post-pay process for www.succubus.nl. This means you will receive an invoice from Klarna. With the mobile app from Klarna, you will always have insight in your payments and invoices. In the online environment Mijn Klarna, you can easily manage all your order and payments on PC or tablet. Klarna will keep you informed with push-notification and/or e-mails when a new invoice is ready for you. For approval, Klarna runs an information check on you. Klarna has a strict privacy policy, which you can read on their privacy statement. In case it happens, Klarna does not approve your order, you can always place the order again by using a different payment method.

Klarna is only available for customers in the Netherlands and Germany.

For question about the payment of your Klarna invoice, we kindly request you to get in contact with Klarna. 

Klarna Netherlands: +31 (0) 20-8082852

As a Dutch customer, you can easily pay within the safe environment of your own bank by using iDeal. Powered by Multisafepay, iDeal is easy and safe! 

By using PayPal, you can pay your order quick, safe and easy. Your bank information and credit card numbers will remain unknown. Postponed payment will be cancelled, as the processing time take to long for us to process your order properly. 

Multisafepay provides a safe environment for creditcard payment. All creditcard payments will be processed by Multisafepay. You creditcard information will remain unknown to us. 

You can also choose to transfer your payment with our partner Multisafepay. We will process your order as soon as we have received your payment on our bank account. This might take a couple of days! The articles will be reserved for you after the payment has been received. If an order hasn’t been paid 5 days after placing it, we automatically cancel the order. Payment by bank transfer is very easy. Simply follow the steps and you will automatically get the correct payment information. 

For our Belgian customer we provide payment by Bancontact. Simply pay for your order within the safe environment of your own bank. This service is provided by our partner MultiSafepay. 

When you have gift-card or a discountcode, you can use these when going thourgh the payment process. Take not! This does not work on your mobile phone. Any discount cannot be refunded after the order has been placed! Some codes are only usable once. Do mind, that you get two possibilities: View cart and Checkout. When pressing checkout, you do NOT get the opportunity to fill in your discount code. 

If your payment has failed or got declined and you don’t know why, please contact our customer service.

We do not charge shipping costs in the Netherlands, Belgium, Germany and the United Kingdom, so we always ship your order for free!

We ship to many corners of the world, outside of the countries above we charge different shipping costs depending on the order value.

For an overview of the average delivery times and shipping costs see: Delivery times and Shipping costs

Please note that import duties can be charged outside the EU!

All order placed and paid before 16.00 will be shipped on the same working day. You will receive the track and trace information by e-mail. This e-mail might go to your junkmail! You can also track your parcel by going to your order in your account and check the tracking information.

Shipment within the Netherlands goes with PostNL and usually takes about 24 hours. Shipment to Belgium can take up to 2-3 working days. Bpost or PostNL will try and deliver the shipment 3 times before the parcel goes return to sender.

We also offer Collect Your Parcel shipment. You can choose any desired pick up point for your parcel to be delivered to, so you can go and pick it up on a time convenient for you. The parcel will be available at the pick-up point for 14 days before it will be sent return to sender.  It can take up to 2-4 days before your parcel will be available at the pick-up location. 

Although we only deliver from our stock, in some cases it can happen that an item is not in stock. In case this happens, we will inform you by e-mail with the different options and solutions. We will ship the rest of your order, unless your order is a dress/petticoat combination or a bikini combination. 

You can apply your return or change on retour.succubus.nl (or retour.succubus.de for our German customers) to receive the correct returning documents. You only have to print them out!

With our Returning system you can only apply a change for the same article in a different size. Your change will be processed within 3 working days after receiving your parcel. A change is only possible if:

-The article is in stock

-The is the same price, or cheaper as the original item

-The order is NOT placed with post-payment (Klarna)

Are you in a hurry? Than it is faster to order the correct item and send the wrong item return. We do not ship a change before we have received the returned goods.

It is also possible to pick up your change on appointment. This only concern the pick-up. There is no possibility to try the items on to see if they fit. 

When you have chosen to place an order with Klarna, you have 14 days to pay your invoice.

Exchanging
Unfortunately, it is not possible to exchange when you have ordered with Klarna. This is because the term of payment can’t be extended.

You can send the goods return without paying your Klarna invoice while placing another order though. Already paid the bill? The money will be refunded by Klarna, back to your account. In that case it is wise to safe the track and trace code.

Returning
If you return an article according to our policies, we will inform Klarna about the returned goods within 5 working days. This way, you will only have to pay for the goods you have kept. 

If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore we kindly request you to write ‘Pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.